FAQs

We currently ship Australia and New Zealand.Free AU Express shipping on orders over AUD$180. Free NZ Express shipping on orders over $299 NZD.

We currently use the following service providers:

* Australia Post
* Couriers Please
* DHL
* EMS
* Star Track
* TNT

Currently, Express (Accelerated) checkouts are not supported for Afterpay or Zip Pay.

Please use the standard checkouts when paying with Afterpay or Zip Pay.

From the Cart page, please click on Check Out and continue to the payment screen which will have Afterpay and Zip Pay options.

To check your Lashmer Points, you will need to log into your account and then click on the Rewards menu (located on the bottom left). You will find your Lashmer Points at the top of the rewards panel.

To turn points into a reward, you will need at least 3,000 Lashmer Points.To redeem, you will need to log into your account and then click on the Rewards menu (located on the bottom left). Next, click on Ways to redeem. If you do have enough points for one of the rewards, there will be a Redeem button. Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout. Please see video: Reward Redemption (Customer View)

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