Terms and Conditions

User Agreement

Professional use only for all products on this website.

Products suit Beauty Therapists, Beauty specialists, medical staff, makeup artists & Hairdressers with sound knowledge of Eyelash extension application.

Customers acknowledge they fit into the criteria stated above & agree to all terms stated on the Lashmer website. If you do not agree with any terms or conditions of Lashmer, do not use this site.

Acknowledgement of risks

Please find all information on the use of Lashmer products noted via website, including with a product is provided in good faith for the safety of the Lash extension technician & client receiving a lash extension service.

Product instructions should be followed at all times. Lashmer does not accept any liability for the results what so ever arising from the use of Lashmer product due to that the utilization of these products may simply be out of Lashmer's control. The user/purchaser is responsible for selecting the suitability of a product & following the recommended method of use. All professionals incorporating a Lashmer product into their Eyelash extension services agree & recognize that applying Eyelash extensions can never be 100% safe & that injury to the eye or surrounding area, irritation of mucous membranes, eyes, or premature falling out of lashes may occur. All safety precautions & safe guarding of clients wellbeing is the responsibility/liability of the Lash extension service provider (you) & not the liability of Lashmer.


All prices listed are in Australian Dollars and are GST inclusive. Acceptable terms of payment through our online store are via PayPal, Visa, MasterCard, American Express or Afterpay. All orders must be paid in full before goods are shipped, unless by prior written agreement.

Prices & Specials

All Item prices & Special deals are subject to change without notice unless otherwise specified. Shipping costs are subject to change without notice and will be listed accordingly for client information through checkout.


Shipping costs per order will show up for the buyers information through checkout. Goods are delivered by Sendle, Australian Post and other service providers. Tracking numbers are issued to all orders and available on the purchasers request.

Please allow approximately 2-3 days for delivery. Country areas usually being the later. If for any reason we are unable to dispatch your order we will notify you within 2 business days. This online store only facilitates purchase & delivery within Australia. Please contact our warehouse directly for export purchases.

Incorrect or Damaged goods

An incorrect supply of goods or goods damaged on delivery must write an email for us within 2 days (48 hours) of being received. Any disputes after this time may not be rectified by our warehouse.

Delayed Supply

If by chance we are unable to fill an order, the item out of stock is usually marked as this on the website. Please contact us for an estimated time when an out of stock item will be available again.

Customer Privacy Policy

All customer information input through the Lashmer website will not be shared with any third party. Please view our Privacy Policy

Clerical Errors

Lashmer reserves the right to correct any clerical errors.


Afterpay is subject to Afterpays terms and conditions. If you are using Afterpay in New Zealand to make a purchase on the Australian store, please note this message from Afterpay: "The final amount charged may differ from the amount displayed. This is in regards to the conversion from AUD to NZD."

Mobile Message Service Terms and Conditions

Last updated: 17 November, 2022

The Lashmer mobile message service (the "Service") is operated by H&S NAIL SUPPLIER PTY LTD (“Lashmer”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lashmer's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lashmer through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lashmer. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to  +61 415123125. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lashmer mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email info@lashmer.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.