Refund policy

We want you to love your purchase, but if you have changed your mind, you can return your item within 30 days of purchase. Please remember to provide a purchase order number when returning your item.

Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Change of mind

If you have changed your mind, we may offer you a refund with the following conditions:

  • is made within 30 days of purchase
  • provide order number
  • the product is in saleable condition, that is it is unused with all original sealed packaging

Our team members will assess the item to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns.

Returns and Refund Policy

We try best to provide great customer service and professional advice when you purchase a product from us. The quality of Lashmer products is the best we can physically make it. We test all products before we launch on the market. If you want to return a product for a full refund of the purchase price the following conditions must apply.

  • all products returned for refund, credit or exchange must be received by warehouse within 30 days from date of invoice.
  • returned goods must be as new, unused, in original packaging.
  • a copy of the purchase invoice must be included with the returned item along with full contact details.
  • Wholesale orders excluded.

Please note: Failure to meet any of the above conditions can result in refund, credit or exchange being denied.

Lashmer is not responsible for covering these shipping and insurance costs.

Book to Order products can not be refunded & just accept to be replaced.

Please send all returns to:

Lashmer
5/173-181 Rooks Road
Vermont,
VIC 3133
Australia

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.